The privacy and security of your personal information is very important to us. We do not share your personal information with nobody. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us. If there are questions or concerns regarding this statement, we ask that you first contact:
Mandala Day Spa
Spa Operator Kft
1133, Budapest, Ipoly utca 8.
Phone: +36 1 491 0078
What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using our web sites and mobile applications. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features, such as "Member Club," "Subscribe for newsletter" and other personalized features. We may also ask for personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.
Following a visit in our spa, your spa stay information is collected and stored by our administration supervisor, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for spa management purposes such as planning treatments, evaluating spa amenities, guest preferences, and advertisement planning. In addition, your business with us is valued and we may use the record of your visit to send you via email, communications such as guest surveys or promotional offers and benefits. For Customers who do not reside in Hungary, and who have not chosen to subsrice for our newsletter or Member Club, we may contact you regarding your satisfaction with your spa visit, but will not send you any sales promotional communications or special offers unless you have consented to receive such communications.
Our web sites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.
Where Do We Collect Your Personal Information?
When you place a treatmentreservation, we request your name, email address, mailing address, phone number, and in case your if the value of the reserved treatment is more than 50.000 HUF we request a transfer of 50% of the amount. We use this information to process and fulfill your reservation.
How We Use Your Personal Information
Information we collect on our web sites and mobile applications may be used to enhance your experience in the following ways:
Confirm your treatment reservations
Request your evaluation of a visit via a satisfaction survey
Send you emails that relate to a spa visit
Respond to your customer-service inquiries or requests
Communicate special offers and featured items to you, if you choose to receive such notices
Customize your experience on our web sites
When and With Whom We Share Your Personal Information
We do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of spa guests, employees, the public or Mandala Day Spa’s property. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our business entity. We may share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.
Links to Other Sites
Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.
How can I decide what communications I will receive?
Guest Satisfaction Surveys
We strive to maintain and continually improve the quality of our brand. Customer comments and feedback are valued and used as a quality tool. As part of the spa experience, we engage a third party to randomly survey guests and request an evaluation of the spa property and service. These surveys are sent via email. If you have a preference for either email or postal mail or if you do not wish to be contacted for satisfaction surveys, please advise the spa either at arrival or during your visit. You may also contact the reception of the spa.
If you choose to receive periodic communications from us, we may from time to time send you email messages describing new promotions and special offers. You can choose to stop receiving these emails at any time. If you are a member in out Member Club, we value your patronage and will send you special offers and promotions. If you do not wish to receive these offers, you may discontinue at any time by using the "Unsubscribe" feature included on each email message.
Email communications that we use are described in more detail as follows:
Membership Transactions: We may send you email confirmations of any member transactions that you conduct (redemption, promotion registration, points deposit). These confirmations will only be sent if a transaction is conducted.
Reservation/Visit Related Interactions: We may send you a reservation confirmation email or give you a phone call to confirm any reservation you make via phone or email. A similar confirmation may be sent if you modify or cancel a reservation. These confirmations will only be sent if a transaction is conducted.
Pre-Arrival Communications: We may use your email address used for your reservation to provide a reservation summary with hotel and local area information a few days prior to that particular stay.
Post-Visit Communications: We may use your email address used for a treatment reservation to thank you for that particular visit or to request your feedback on your visit.
Operational Notices: Email addresses may also be used to respond to your customer service inquiries and to answer any other questions you may have about our site. We may also need to send emails to inform you of any changes to our site that might affect your personal information or to notify you "of problems with your reservation.